Refund
Policy

Pilot Cloud by QUANTFLOW DOO. Last updated 14 October 2026.

1. Refunds

Monthly subscription, charged in advance by Paddle, our merchant of record.
First charge. Full refund on request within 14 days of the first payment. Email hello@quantflow.studio from the account owner's email; Paddle processes the refund to the original payment method within 5–10 business days.
Renewals. No refunds for a period already started. Cancel before the renewal date to stop the next charge; the service stays available to the end of the paid period.
Unused allowance. No partial refunds for unused tickets or model usage.
Prepaid packs (when offered). Refundable within 14 days of purchase if unused; non-refundable once any ticket from the pack has been consumed. Packs expire as stated at purchase.
Service faults. If we fail to provide the service for more than 72 consecutive hours for reasons within our control, you may request a pro-rata credit for the affected days.
Chargebacks. Contact us first; a chargeback opened without contact may lead to suspension while Paddle investigates.
Statutory rights of consumers are not affected; the service is sold to businesses.